UCaaS
Tired of a phone system that holds your team back? Unified Communications as a Service brings voice, video, messaging, and collaboration onto one cloud platform your people can reach from anywhere. Aiwel helps you choose the right one, move onto it cleanly, and run it afterward.
What Aiwel's UCaaS Includes
Cloud Based With Diverse Technology
Enterprise-class voice, messaging, video, chat, text, call handling, mobile apps, and BYOD capability, configured by Aiwel around your teams rather than left at default settings.
Quick Setup and Seamlesss Integration
Aiwel integrates the platform with your business applications, including CRM, marketing software, POS systems, and scheduling tools, so communications connect to the rest of your stack.
Better Efficiency and User Experience
A consistent feature set across every device and location, so your people stay connected to colleagues and customers from the office, from home, or on the road.
Better Cost Saving Options
No expensive hardware, no maintenance contract, and no refresh cycle. Aiwel converts voice into a predictable monthly cost that moves with your headcount.
Ready to Move Off Your Old Phone System?
What is UCaaS?
Unified Communications as a Service is a cloud-based platform that brings voice, video, messaging, and collaboration tools together in one place, reachable from any device and any location. It replaces the on-premise PBX with something your team can use from a laptop, a desk phone, or a mobile app without noticing the difference. Voice calling, video conferencing, instant messaging, and file sharing run on a hosted platform rather than on hardware in your building, and updates and security patches arrive automatically instead of waiting for a maintenance window.
The practical effect is fewer tools and fewer gaps. Conversations stay in one place as they move between channels, new sites and new staff get added without a procurement cycle, and the platform maintains itself. Aiwel handles the design, the deployment, and the day-to-day support, so the benefits arrive without your team absorbing the work of getting there.
Why UCaaS Beats a Traditional Phone System
Flexibility
Teams stay connected from any location at any time, with accessibility that supports collaboration across remote and distributed sites.
One Platform, Not Four
Voice, video, messaging, and collaboration in a single system, so your team stops switching tools mid-conversation and your workflows stop fragmenting.
Cost Effectiveness
No investment in expensive hardware and none of the maintenance costs that come with a traditional on-premise phone system.
Scalability
Growth is absorbed without infrastructure upgrades, so the business can adapt to demand without a new procurement cycle each time.
Moving Off Your PBX or Legacy VoIP?
Most organizations delay a phone migration because the failure mode is so visible. Nobody notices a good cutover. Everybody notices an afternoon where customers cannot reach you.
Aiwel plans around exactly that. We inventory what you run today — every number, extension, hunt group, auto-attendant tree, and integration your current system touches — because the things that break in a migration are almost always the ones nobody documented. Number porting runs on carrier timelines rather than yours, so we start that clock early and coordinate it against your cutover date instead of hoping the two align.
We run the new platform in parallel where possible, train your team before go-live rather than after, and stay on through the cutover until it is done. Aiwel also plans the decommission of your old PBX alongside the migration, including what stays running in parallel and which maintenance or carrier contracts need notice before you stop paying for them.
Afterward, Aiwel supports the platform and holds the provider relationship. When something breaks, you call us, and we deal with the vendor.
Why buy a Cloud System Over an On-Premises Phone System?
On-premise phone systems fail slowly, then all at once. Hardware ages out, the people who knew how to configure it move on, support gets more expensive as the platform gets older, and the refresh eventually arrives as a capital request nobody planned for. Cloud changes those economics: seats flex with headcount, updates arrive automatically, and the cost becomes operational rather than capital.
Which platform you move to matters as much as the decision to move. Most providers sell one, so the recommendation is settled before anyone looks at your environment. Aiwel partners across the UCaaS market, which means we assess your seat count, contact centre needs, compliance obligations, carrier contracts, and integrations, then shortlist the two or three that genuinely fit. You see the comparison and the trade-offs before anything is signed — and if your current system has three good years left, we will tell you that too.
Beyond UCaaS
Aiwel’s UCaaS work connects to our contact centre, network, and cybersecurity practices, so communications is one program. Explore our other services to ensure your organization stays secure from all ends:
Frequently Asked Questions About Our UCaaS Services
Which UCaaS platform does Aiwel recommend?
Whichever one fits yoru business needs the most. Aiwel partners across the UCaaS market rather than reselling a single platform, so we shortlist against your seat count, integrations, compliance obligations, and budget. You see the comparison before deciding.
Can we keep our existing phone numbers?
Yes. Number porting is standard in every Aiwel migration. We start the porting process early because it runs on carrier timelines, then coordinate it against your cutover date rather than hoping the two align.
Will our phones be down during the cutover?
That is what the planning prevents. Aiwel runs the new platform in parallel where possible and cuts over in a scheduled window, so customers keep reaching you throughout.
What happens to our old PBX?
Aiwel plans the decommission alongside the migration, including what runs in parallel and for how long. We also check whether maintenance or carrier contracts need notice before you stop paying for them.
How long does a migration take?
It depends on seat count, integrations, and porting timelines, but Aiwel works to a dated plan. Most mid-market migrations run in weeks, and you get the schedule up front.
Can we add contact centre later?
Yes. Many clients start with UCaaS and add CCaaS once voice is stable. Because Aiwel manages both, adding the capability later does not mean adding another vendor.
Start Your Business Resilience Conversation
What would one day of downtime cost your business?
Call us at:
(416) 707-2454
Visit us at:
1200 Bay St. #202, Toronto, ON M5R 2A5
Monday to Friday, 8 AM to 6 PM EST.
Saturday and Sunday closed.
Schedule a Free Consultation With
Elmore from Aiwel Technology
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